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Remote Monitoring

Included in the purchase of any high speed data network from BNI, is a one year warranty and one year of gold level support from our Network Operations Center. Additional terms of Gold and Silver level support may be purchased at a substantial discount for periods of two, three, and five years. Additional terms of warranty may also be purchased for periods of up to three years.

Gold Support

Gold Support is designed to provide the customer with a comprehensive set of support services that will allow BNI full remote monitoring and maintenance of networks on a 24X7 basis. Includes the following:

  • Remote Monitoring of Networks and PowerPlay System - Daily checks of all Networks and PowerPlay units to proactively solve problems before they occur.
  • Remote Control of all Networks and PowerPlay Equipment - BNI can set-up conferences, control cameras. Everything that can be done locally, BNI can do remotely to help answer questions and solve problems.
  • Remote Administration of Networks and PowerPlay System - Validate and change passwords, user names to help manage network access and usage.
  • Complete Remote Rebuilds of PowerPlay Stations and Gateways - If a serious problem does occur, BNI can remotely send a new image to the computer. Very important in dealing with customer inflicted problems on a real time basis.
  • Unlimited Calling of BNI NOC - Trained technicians available for technical and end user support.
  • 24 X 7 Management - Trained technicians on-call and available 24 hours per day 7 days a week at no extra charge to the customer.

Silver Support

Silver support is designed to provide the customer with basic support services to help resolve problems. Includes the following:

  • Unlimited Calling of BNI NOC - Trained technicians available for technical and end user support.
  • 24 X 7 Management - Trained technicians on-call and available 24 hours per day 7 days a week at no extra charge to the customer.

Per Call Basis

Hourly blocks of support time can be purchased on an as needed basis.

Warranty

A one year warranty is provided at no charge with the purchase of a high speed data network. BNI warrants its products to be free from original defects in material and workmanship in accordance with the company's terms and conditions sheet (available upon request). Additional warranty periods are available for two and three years.CustomersBNI's network monitoring service is also available for existing networks that BNI did not design and install. Quotations for the monitoring of such networks can be provided upon request.

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